Stacey in Iowa
> To: haflingerfriends@yahoogroups.com
> From: johnnycakehollowfarm@yahoo.com
> Date: Sat, 20 Feb 2010 16:53:36 +0000
> Subject: [haflingerfriends] Re: Transfer papers
>
> Having worked in the office, I can explain some reasons for this that not everyone realizes. When I left the office in July, turnaround was 2 weeks or less for transfers that arrived complete and ready to be processed. If it took longer it was because there was a problem. July is the slow time of the year though.
>
> Keep in mind that fully half of all foal registrations for the YEAR come in the last two weeks in December, so I'm sure they are slammed right now, even though there are a lot less foals than there used to be. There is also a LOT less staff than there used to be too. It usually took us until February to get dug out from under the December backlog - and that was with four staffers. Now there are only two, so I'd bet they are still digging out of that.
>
> But the other thing, is that paperwork is often sent in incomplete. Like a transfer totally filled out, but the seller didn't sign it - or the horse is papered to John AND Mary and only John signed the transfer - we need Mary's signature too. We get a LOT of those. The AHR office staff would have sent a copy of the transfer off in the mail for the seller to sign and return so they can complete the transfer, and they can't do anything about it until they get it back signed. Since they are short staffed, they'd most likely not have let the buyer know - there just isn't time for that.
>
> Close to HALF of all transfers and foal applications arrive in the office incomplete and require remedial work before it can be processed. THAT is why it takes so long. If everything came in ready to go and just needed processed in a "normal" fashion, it'd be a LOT less work, and a LOT faster, but that just isn't reality.
>
> Chances are, you called 2-3 weeks after you sent it the busiest time of the year. It wasn't yet processed, but they told you it was there. If it needed something else done to it, they likely didn't know at the time that it needed extra work. Could be that since then, it's been processed and needed work, so now it's waiting on that. I bet if you called in again they'd tell you that.
>
> But honestly, every phone call like that takes time because you have to look it up, go pull the file, etc. And the more calls they get like that, the less time they have to process the transfers and foal applications that are complete, and do the remedial work to the incomplete applications. So I don't really encourage people to call unless it's been a really long time. If you know for sure that it got there - not lost in the mail - then half the battle is won. Being short staffed, I doubt they'll be having lots of time to go through the problem files though, so eventually, you'll have to call and get it pulled - like if the seller doesn't send it back signed, etc. And sometimes they send processed pedigrees out and they get lost in the mail and have to be recreated and replaced. It happens. So eventually if you don't get it, you'll have to call.
>
> Of course I have no way of knowing if your transfer falls into any of these categories, but the ones that come in incomplete make it take longer for ALL work to get in and out of the office.
>
> This is why it is important to support the registry financially. When there isn't enough staff, service to members as well as owners (many of which are not members) suffers. More members = more staff = better service for all, in addition to more breed promotion which we need.
>
> Tana and Dan
> Johnnycake Hollow Farm
> Ohio
>
>
> haflingerfriends@yahoogroups.com, "moyra_d" <sk_4444@...> wrote:
> >
> > I was wondering if anyone has ever had problems getting their papers transferred? I sent mine in at the very end of Dec. and still haven't gotten my papers. I know end of year is busy, but I was told it would only be 5-6 weeks and now I am past 7 weeks and really want my papers back since I had to send in the originals. Tired of haunting the mailbox for something fun but getting junk and bills instead. :-( Should I call again? Don't want Ruth to get PO'd at me.
> >
>
>
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